Privacy policy

Last Updated: September 25, 2026

NovoNutra, operated by Summit Globe Trading Company Ltd., Dammam, Kingdom of Saudi Arabia ("NovoNutra," "we," "us," or "our"), respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, store, protect, and otherwise process personal data when you visit or use novonutra.com (the "Website"), contact us, submit an enquiry, request information, or otherwise interact with us.

This Privacy Policy is intended to provide information in accordance with applicable data protection and privacy laws and regulations, including, where applicable, the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia and its Implementing Regulations.

By using the Website, you acknowledge that you have read this Privacy Policy.

1. Who We Are

The entity responsible for the processing of personal data described in this Privacy Policy is:

NovoNutra
Summit Globe Trading Company Ltd.
Dammam, Kingdom of Saudi Arabia

Email: info@novonutra.com
Phone: +966 55 888 2053

NovoNutra provides functional nutrition ingredients, ingredient technologies, formulation guidance, application support, validation support, and related solutions for food, beverage, dairy, nutrition, and supplement businesses.

2. Personal Data We May Collect

Depending on how you interact with us, we may collect the following categories of personal data:

Contact Information

This may include:

Name
Company name
Job title or professional role
Email address
Telephone or mobile number
Business address
Country or region
Other information you voluntarily provide when contacting us

Enquiry and Communication Information

When you contact us or submit a form, we may collect:

Your enquiry or request
Information about your company or business
Product or ingredient interests
Application or formulation requirements
Information included in correspondence with us
Attachments or documents you choose to provide

Website and Technical Information

When you visit our Website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Approximate geographic location derived from technical information
Pages visited
Referring website or source
Date and time of visits
Website interaction information
Other technical or usage information

Cookie and Similar Technology Information

We may use cookies and similar technologies to operate, secure, analyze, and improve the Website.

Please see the Cookies section below for additional information.

3. How We Collect Personal Data

We may collect personal data:

Directly from you when you submit a contact or enquiry form;
When you email or call us;
When you request product or technical information;
When you request samples, quotations, or other commercial information;
When you communicate with our team;
Automatically when you use the Website through cookies and similar technologies; and
From service providers or other sources where permitted by applicable law.

We aim to collect only personal data that is reasonably necessary for the relevant purpose.

4. Why We Use Your Personal Data

We may process personal data for purposes including:

Responding to Enquiries

To respond to questions, requests, quotation enquiries, product enquiries, sample requests, technical questions, and other communications.

Providing Products and Services

To manage business relationships, provide requested products or services, communicate with customers and business partners, and support commercial activities.

Product and Application Support

Where information is voluntarily provided, we may use it to understand formulation, application, technical, or product-development requirements and provide relevant support.

Website Operation

To operate, maintain, secure, troubleshoot, and improve the Website.

Analytics and Improvement

To understand how visitors use the Website and improve its content, functionality, performance, and user experience.

Communications and Marketing

Where permitted by applicable law and, where required, with your consent, we may send information about NovoNutra, products, ingredients, services, events, developments, or other business-related communications.

You may opt out of marketing communications where an opt-out mechanism is provided.

Security and Fraud Prevention

To protect the Website, systems, users, business operations, and information from unauthorized access, misuse, fraud, security threats, or other unlawful activity.

Legal and Regulatory Compliance

To comply with applicable laws, regulations, legal processes, court orders, regulatory requirements, and legitimate requests from competent authorities.

Business Administration

To manage our business, maintain records, establish or defend legal rights, resolve disputes, and enforce applicable agreements and policies.

5. Legal Basis for Processing

Depending on the circumstances and applicable law, we may process personal data based on one or more legally permitted grounds, including:

Your consent;
Taking steps at your request or performing a contract;
Compliance with a legal or regulatory obligation;
Protection of legitimate interests where permitted by applicable law; or
Other lawful grounds available under applicable law.

Where processing is based on consent, you may withdraw your consent subject to applicable legal requirements and any consequences that may result from withdrawal.

6. Disclosure of Personal Data

We may disclose personal data where necessary and permitted by applicable law to:

Service providers that support our Website and business operations;
Hosting and technology providers;
Website analytics providers;
Communication and email service providers;
Customer relationship management providers;
Professional advisers;
Legal, regulatory, government, or law-enforcement authorities where required or permitted by law;
Business partners where necessary to provide requested services or fulfil a legitimate business purpose; and
Affiliates or related entities where appropriate and permitted by law.

We require service providers processing personal data on our behalf to apply appropriate safeguards and process data only in accordance with applicable requirements and our instructions, where applicable.

We do not sell personal data as a commercial product.

7. International Transfers

Some of our service providers or technology providers may process or store personal data outside the Kingdom of Saudi Arabia.

Where personal data is transferred outside the Kingdom, NovoNutra will take the measures required by applicable Saudi data protection laws and regulations, including applicable requirements concerning international transfers and appropriate safeguards.

8. Cookies and Similar Technologies

Our Website may use cookies and similar technologies.

Cookies may help us:

Keep the Website functioning;
Remember preferences;
Understand Website usage;
Analyze Website performance;
Improve the user experience;
Maintain Website security; and
Where permitted, support relevant marketing or advertising activities.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect Website functionality.

Where applicable, third-party services used on the Website may place their own cookies or similar technologies subject to their own privacy policies.

9. Analytics and Third-Party Services

We may use third-party technology and analytics services to understand Website usage, improve performance, communicate with visitors, or support our business operations.

These third parties may process technical or personal information according to their own privacy policies and applicable contractual and legal requirements.

Where third-party services are used, NovoNutra will seek to ensure that the processing is conducted in accordance with applicable privacy and data protection requirements.

10. Data Security

We take reasonable technical, organizational, and administrative measures designed to protect personal data against unauthorized access, use, alteration, disclosure, loss, destruction, or other unlawful processing.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

If you become aware of a suspected privacy or security incident involving your personal data, please contact us promptly using the contact details below.

11. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, or for as long as required or permitted by applicable law.

The appropriate retention period may depend on:

The purpose for which the information was collected;
The nature of the information;
Our ongoing business relationship with you;
Legal, regulatory, accounting, or reporting requirements;
The need to establish, exercise, or defend legal claims; and
Other legitimate business requirements.

When personal data is no longer required, we will take appropriate measures to delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable requirements.

12. Your Privacy Rights

Subject to applicable law and any applicable conditions or exceptions, you may have rights concerning your personal data, including:

Right to be informed about the collection and processing of your personal data;
Right to access personal data held about you;
Right to obtain your personal data in a readable and clear format where applicable;
Right to request correction, completion, or updating of inaccurate or incomplete personal data;
Right to request destruction or deletion of personal data where the applicable legal requirements are satisfied;
Right to withdraw consent where processing is based on consent, subject to applicable law;
Other rights available to you under applicable data protection laws and regulations.

These rights may be subject to legal limitations, exceptions, or conditions.

13. How to Exercise Your Rights

If you wish to exercise a privacy right, ask a question about our processing of your personal data, or submit a privacy-related request, please contact us:

Email: info@novonutra.com
Phone: +966 55 888 2053

Please provide enough information for us to understand and process your request.

For security purposes, we may need to verify your identity before completing certain requests.

We will handle requests within the timeframes required by applicable law.

14. Complaints

If you have concerns regarding our processing of your personal data, we encourage you to contact us first so that we can investigate and respond to your concern.

You may also have the right to submit a complaint to the competent data protection authority in accordance with applicable Saudi laws and regulations.

15. Children's Privacy

The Website is intended primarily for businesses, professionals, manufacturers, product developers, and other users of legal capacity.

We do not knowingly seek to collect personal data from children through the Website.

If you believe that a child has provided personal data to us, please contact us so that we can assess and take appropriate action in accordance with applicable law.

16. Third-Party Websites

The Website may contain links to websites, platforms, or services operated by third parties.

This Privacy Policy does not apply to those third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

NovoNutra is not responsible for the privacy, security, content, or practices of third-party websites.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the top of this page.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

18. Contact Us

For questions, requests, or concerns relating to this Privacy Policy or the processing of your personal data, please contact: